Frequently asked questions

Simple Ferry is an online ferry booking platform where you can compare ferry routes, schedules, operators, and ticket prices in one place. We work with ferry companies across Europe and beyond to help travelers book ferry tickets quickly and easily.

Simple Ferry works with international ferry operators including Stena Line, Minoan Lines, Grimaldi Lines, Eckerö Line, Fjord Line, Balearia, and numerous regional ferry providers across Europe. You can find the full list of available ferry companies in the menu section on Simple Ferry.

• Easy comparison of routes and prices
• Multiple ferry companies in one place
• Secure online booking
• Fast and user-friendly experience
• Customer support before and after your trip

Simply search for your route, select your preferred departure, choose passengers and vehicles if needed, and complete payment online.

Selected ferry operators provide e-tickets that are sent directly by email after booking confirmation. Some companies may require check-in at the port or ticket collection from a local agency. If ticket collection is required, customers will receive detailed instructions in their booking confirmation email, including information on where and how to collect their tickets.

Changes depend on the ferry operator’s policy, ticket type, and availability at the time of the request. Certain tickets can be modified free of charge, while others may include amendment fees. Customers will be informed during the booking process if a ticket is non-refundable or subject to special conditions. If you would like to request a booking change, please send our support team an email and we will provide you with the available options and applicable conditions. You will also receive information in your booking confirmation or ticket email explaining how to request amendments.

Cancellation conditions vary between operators. Refund eligibility depends on the fare conditions and the timing of the cancellation request. Customers will be informed during the booking process if a ticket is non-refundable or subject to cancellation restrictions. To request a cancellation, please contact our support team by email and we will send you the applicable cancellation terms, refund conditions, and available options for your booking. Instructions on how to request cancellations will also be included in your booking confirmation or ticket email.

Your booking is confirmed when the ferry operator confirms it and payment is completed. We then send a confirmation email with your booking details and ticket or check-in instructions. A card authorization or temporary seat hold alone is not a confirmed booking.

Open-date tickets are available with selected ferry operators, while others require fixed travel dates.

Most ferry operators recommend arriving 30-60 minutes before departure for foot passengers and 60-120 minutes before departure when traveling with a vehicle. Customers should always check the boarding and check-in information provided in their booking confirmation, as requirements may vary depending on the ferry operator and route.

You may need a passport or ID card, your booking confirmation or ferry ticket, and vehicle documents if traveling with a car or motorcycle. Travel requirements depend on the destination and operator-specific regulations.

Yes, vehicle transport is available on selected routes and may include cars, motorcycles, vans, campers, and bicycles. Vehicle availability depends on the ferry provider and route capacity.

Pet policies vary by operator. Some ferries provide pet-friendly cabins, onboard kennels, or designated pet areas. If pets are accepted on a specific route, this information will be clearly marked during the booking process.

In case of cancellation or major delay, ferry operators may offer alternative departure options, ticket modifications, or refunds according to the operator’s policy. Simple Ferry customer support will assist you whenever possible.

Payments are processed securely through Monri WebPay. The payment page shows the card methods available for your purchase. All payment amounts are charged in EUR.

No. All applicable taxes, fees, and charges will be clearly shown at the beginning of the booking process before payment confirmation.

Ticket prices are set by ferry operators and may vary depending on availability, season, demand, and special promotions.

Payments are charged in euros (EUR). If your card account uses another currency, your card issuer applies its exchange rate and may charge additional fees.

You can contact our customer support team through the contact form on the Simple Ferry website.

We aim to provide a multilingual booking experience and customer support for international travelers.

Yes. For group reservations, agency partnerships, or special travel requests, please contact our support team directly.

Yes, especially during the summer season, holidays, popular island routes, and periods with high vehicle demand. Booking in advance usually provides better availability and pricing.

Luggage allowances depend on the ferry operator, although most companies allow passengers to travel with personal baggage at no additional cost.

Some ferry routes operate throughout the year, while seasonal services may only run during spring and summer months. Our booking calendar is regularly updated and will show real-time availability for selected routes, dates, and ferry operators.

Overnight crossings are available on selected routes and may include cabins, lounges, restaurants, and onboard shopping facilities. The duration of the crossing, along with the departure and arrival times, is always displayed after searching for a route.