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Frequently asked questions

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To book a ferry ticket, you can go to our website and select your desired route, travel dates, and number of passengers. Then you will be prompted to fill in your personal and payment information. After completing the booking process, you will receive a confirmation of your booking in the email you provided.

You can pay for your ferry ticket using your credit or debit card. The payment will be processed securely through Stripe. During the booking process on our website, you will be directed to the Stripe website to enter your card information. Other information like your name, email and contact details will also be asked during the booking process on our website.

After completing your purchase, you will receive an email containing your ferry ticket(s) as a PDF attachment. You can either print the tickets or show them on your mobile device at the time of departure. If you did not receive the email or cannot find the tickets, please contact our customer service for assistance.

Yes, you can cancel your booking. However, it will be subject to the terms and conditions of the ferry company and there may be cancellation fees applied. It’s recommended that you review the cancellation policy before making the booking, you can check the cancellation policy on our website or by contacting our customer service. If you need to cancel your booking, please contact our customer service for assistance.
 
The required documents for boarding the ferry may vary depending on the ferry company and route. It’s generally required to bring a valid ID or passport. It’s important to check the specific documentation requirements for your route and travel dates prior to your trip.
 
Pets are generally allowed on board, but it’s important to check the specific requirements for your route and travel dates prior to your trip. It’s recommended to contact the ferry company directly for more information.
 
If you lost any property on board, please contact the ferry company directly for assistance.
 

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